Frequently Asked Questions
We are the exclusive importers and distributors to SA and Namibia of the brands featured on this site. Wholesalers interested in stocking my brands are welcome to contact me. My focus for this business is solely on essential reuseables that make it easy to reduce waste. Any product you find here is certified as safe and 100% meets the requirements of a eco-progressive reusable product.
Almost all the products are dishwasher safe, except for the insulated bottles and the insulated food jars – those you will need to hand wash, please. But all the silicone accessories – nipples, sleeves, lids, etc. and the stainless steel containers and bottles are dishwasher safe. I advise loading all items, including the plastic container lids, in the top drawer of your dishwasher for the best results. Silicone accessories may need replacing from time to time. Please carefully refer to the detailed instructions on the product packaging.
I have spent my time carefully seeking products that fit a few simple criteria, they need to be durable, quality made with a simplistic, sustainable and ethical approach. Products that stand the test of time, that will age well, using the best materials and are not destined to end up in a landfill. All the product we carry supports people that share our vision to reuse and reduce waste.
Yes, we try to accurately show the finish colour and texture of our products as best we can. If we can be of further assistance, please fill out our contact page’s form and we would be happy to help.
Pura Stainless and U.Konserve are both responsibly made in China, in facilities committed to reducing waste and implementing green practices. Neither brand simply sources existing designs or products from vendors in China. All the products you see in my shop are unique and designed in-house by each brands’ dedicated product development teams, guaranteeing only the best of quality and innovation.
Yes. U-Konserve and Pura products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. If any product does not perform due to a defect in materials or workmanship, they will replace it with a similar product of equal value for a period of up to one year.
The Pura warranty covers severe damage to the stainless-steel bottle. For instance, if the bottle is dropped and begins to leak, that is covered. Dents, scratches, and scuffs to the outside finish over time are normal and not cause for replacement. Wear on the silicone components is not covered by the warranty. Please return the product with an explanation of the product defect and proof of purchase.
To reduce the staggering amount of trash that ends up in our landfills and oceans every year because of food packing. All the products we sell are reusable, sure, but they are also sustainably designed using high-quality, non-toxic materials to minimize waste throughout each product’s life cycle. Our product ranges are functional and practical, easy to clean and easy to pack and store. What’s not to love? Living the Reusetarian way makes you feel part of something bigger, one reusable solution can save thousands of single-use plastic bags, bottles and containers from landfills. Replacing disposables with long-lasting alternatives is a commitment to foster important change. Joining the movement empowers and connects everyday actions with meaningful results.
Our team needs 1-2 business days to pack and ship your order. For larger orders, we ask that you allow 3-4 business days. Orders placed after 1:00 pm on Friday – or over the weekend – will ship on the next business day.
We ship to anywhere in South Africa and Namibia, however delivery to outlying areas within South Africa will take longer than to city centers. For deliveries to Namibia, bespoke international delivery fees will be determined at checkout.
Please contact us by visiting our contact page. We will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.
Depending on the time of day you place your order (if you order before 1pm, it allows us to pack your goods, ready for delivery first thing the following day) and the goods should be with you within 2-3 days – unless unforeseen circumstances prevent delivery, in which case, we will alert you to the delay. If you don’t live in one of our major cities, then it will of course take a bit longer to get to you, I’m sure you know how it goes. We will endeavor to get your goods to you as quickly as humanly possible, after all, we want you to start reusing as soon as possible! For any delivery-related queries, contact us and we’ll be happy to assist.