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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return courier and delivery fees will be for the customer account and the customer is requested to make all necessary arrangements to return any purchases made via this site.

* To be eligible for a return, your item must be in the same condition that you received it; unused, with tags, and in its original packaging. Please send a copy of the receipt with the product you wish to return.

To start a return, you can contact us at hello@reusetarian.co.za. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@reusetarian.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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*Excludes sales items. Limited to one purchase for first time customers